Jethbus' Privacy Policy — Your data is our responsibility

Introduction & Commitment

Welcome to Jethbus. We believe your personal data is a valuable asset — and protecting that asset is one of our highest priorities. This Privacy Policy clearly explains what information is collected when you use the Jethbus platform, why it is collected, and how it is kept secure.

This policy has been developed in accordance with international data protection standards. By creating an account or using Jethbus's services, you agree to this Privacy Policy. Please read the full policy carefully before registering.

Types of Information Collected

Jethbus collects various types of information, which can be divided into two main categories: what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:

• Identity Information: Full name, date of birth, nationality
• Contact Details: Email address, mobile number, residential address
• Identity Verification Documents: Copy of National ID, passport, or driving license (as part of the KYC process)
• Financial Information: Payment account details (bKash/Nagad/Rocket number), transaction history
• Account Information: Username, password (stored in encrypted form)

Automatically Collected Information:

• Device Information: Device type, operating system, browser version
• Network Information: IP address, internet connection type
• Usage Information: Which games you played, for how long, and how much time you spent on each page
• Cookie & Tracking Data: Session data and preference settings

How We Collect Information

Jethbus collects information in several ways. It is our responsibility to keep you informed about each method we use.

Purpose of Data Use

Jethbus uses your data only for specific, legitimate, and necessary purposes. Your information is never used for unrelated or extraneous purposes.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To keep games, payments, withdrawals, and other features running smoothly.
• Security Verification: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet the requirements of tax authorities and regulatory bodies.
• Contact: To send important updates, transaction confirmations, and support messages.
• Experience Enhancement: To make the platform more tailored to each user's preferences.
• Promotional Communications: To send you offers and bonus updates based on your consent.

Sharing Information with Third Parties

Jethbus never sells your personal information or shares it with third parties for commercial purposes. However, there are certain circumstances where limited data sharing may be required:

• Payment Processor: Necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Licensed game software providers may access limited data to ensure fairness.
• Legal Authorities: Data may be disclosed in response to a court order, a lawful request from a government agency, or a directive from a regulatory authority.
• Security Partners: We work with specialized security firms to prevent cyber fraud and money laundering.
• Business Succession: If Jethbus merges with or is acquired by another entity, your data may be transferred to the new operating organization — but will remain subject to this policy.

Cookie Policy

Jethbus uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Maintaining login sessions and security tokens are essential for the site to function properly.
• Functional Cookies: Remembers your language preferences and display settings.
• Analytics Cookies: Which pages get the most traffic and where issues occur — this data helps us improve the site.
• Security Cookies: To identify suspicious logins or multiple accounts.

Cookies can be disabled from your browser settings, though doing so may affect certain features of the site.

Data Retention Period

Jethbus does not retain your data longer than necessary. Each category of information has a defined retention period:

• Account Information: For the duration of active account use and up to 5 years after closure.
• Financial Transaction Details: A minimum of 7 years as required by law.
• KYC Documents: 5 years after verification, or as directed by the regulatory authority.
• Customer Support Contact: Up to 2 years.
• Session Logs & Cookies: From 90 days up to 1 year.

Your Rights

Under Jethbus's Privacy Policy, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

Protection of Children's Data

Jethbus is intended for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a minor opens an account using false information and this is later confirmed, the account will be immediately closed and all associated data will be deleted.
• If you believe a minor is using Jethbus, please let us know.

Technical Security Measures

Jethbus protects your data using the latest security technologies. Our security measures meet international standards and are regularly audited by independent third parties.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall & Intrusion Detection: Suspicious activity is detected and blocked immediately.
• Data Masking: Sensitive information (such as card numbers) is partially masked.
• Regular Security Audits: External security experts conduct regular vulnerability assessments.
• Backup & Recovery: Data is backed up across multiple secure servers.

Privacy Policy Updates

Jethbus may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A pop-up notice will be shown when you log in to the platform.
• Continued use of the site after any changes will be taken as acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Response Time: Within a maximum of 7 business days
• Language: Support is available in both Bengali and English